For rewards that involve physical deliveries (like product samples or brand hampers), shipping timelines and policies are managed directly by our partner brands. You’ll receive tracking updates once your reward is dispatched. Delivery times may vary based on your location and brand fulfillment schedules. If your shipment hasn’t arrived after the estimated window, contact the brand directly through their profile page or email us at itsmeringoo@gmail.com and we’ll help coordinate a resolution.